Cask Cartel Tracking Order Status

I purchased a specialty flavored Hotel Tango bourbon from Cask Cartel and I was sent the wrong item. It took a number of weeks to exchange the item for what I ordered, and there was a return shipping inconvenience, but after about a month it was resolved. I did finally get what I ordered, and the Cask Cartel representative appeared to be responsive and communicative through the process.

Have to be honest, they did a great job finding what I wanted. I bought two bottles of gin that haven't been sold sincve 2014. They found them and sent them to me. It took a couple weeks, but they got the job done. Yes it's a little pricey, but for what I was looking for, worth it.

I learned that my boyfriend's family is of Clan Bell. Upon research and talking with fellow Clan Bell members, I learned that the Clan has their own whiskey distillery in Scotland. I proceeded to purchase a bottle through the Cask Cartel website for our anniversary. The bottle is Bell's Original The Perfect Gift Limited Edition Whiskey, 700 ml. Pricing on the website is $149.99 and total with shipping from a location that had the bottle was $206.52, shipping cost $50.38. It took time for the bottle to be shipped. Purchase made on August 6, 2024. Bottle shipped from a location in France August 15, 2024 and arrived on my doorstep August 19, 2024. If I had done further researching, even though I felt I did plenty, I would have found Master of Malt who has the same bottle for $19.45 and will ship for $61.26, totaling $80.71. So be aware that Cask Cartel does seem to greatly overprice their bottles and you may not know when you will get the bottle or have updates as to the status of what you purchase. I do not believe I will be purchasing from the company again due to the overinflated pricing, and uncertainty if I was to receive the bottle. 2 stars are given because I did received the bottle, but I was ripped off in my opinion. Other reviews reflect my feelings for this company.

I did order specific bottle of bourbon from them. I did not realize that all they are is basically a clearing house who finds where bottles are and ship it to you. I waited at least 10 days until they were able to locate the bottle which had me very annoyed. They then let me know that they were shipping this bottle of makers that’s made in United States from Europe and would take a month. At that point, I asked them to cancel my order and refund me the money. They did so immediately within 24 hours. So while they don’t get great reviews for the communications, etc., and they were not able to get me what I wanted , they did come through and refund me the money so be a better review than others

I ordered a hard to find 50y old whiskey. What I liked about them - Responded to questions within 24h - Delivered the exact item I ordered w/o substitutions What I did not like - Took all the money up front, I suspect this is because they buy it in the UK and have folks bring it over. So they need the money to buy first. - Took 45d to deliver - No progress update in between - Price is much higher than UK stores (but they do not ship to the US) Summary Use them for hard to find/unique items definitely not for items you can get at Bevmo or TotalWine. Their prices are much higher - 3x the price in the UK - but I suspect they have folks bring them here. So use only for special occasions.