Carbonite Tracking Order Status

I was forced to start working with Carbonite when they merged with Webroot. While before in Webroot I could simply tell the software what folders I would like to backup and all files in those folders would be backed up. With Carbonite this is not possible. They exclude a lot of files with extensions, such as .exe .dll .ini, font files, temporary backup files, etc. I contacted the support department a couple of times asking if it really is not possible to simply backup all files in a folder, but each time got a more or less standard reply telling me that certain file types will not be backed up, but you can still add them manually.

The version of Carbonite I have on my laptop keeps disabling and I have to constantly monitor it to keep it enabled. Very frustrating.

Carbonite Safe Pro customer Have a number of machines and a NAS to backup. The individual machines is fine, but the backup of the NAS is terrible - very slow and not useful. Support is poor. Constantly redirect to the knowledge base. No chat available.

I needed to restore all my files from a dying computer to a new computer. The website was not helpful. Used their email link and didn't get a response for a number of days, maybe 4 or 5. Resorted to using dropbox to move thr files. Before trashing the old computer, deleted everything. After a few days, I just discovered that I did not successfully transfer all my needed files. Had to call carbonite with a phone number that fortunately was sent to me as a response to my first email. Talk to a guy who is very good and restored the file that I wanted. After a few more days I realized that maybe there were more files that weren't transferred successfully through dropbox, so I called again and the queue was 14 minutes, so they said they would call back. They called back, told me to press one, and then the call got dropped. This was on my landline, so it was not a cell phone drop. I called again and waited 25 minutes on hold until a very nice guy answered my call and took over my computer and got the backup started. Except, there was no indication that backup had started. So I had to re-download the executable file a couple of times and finally got the backup started. Immediately it said it was 99% complete. But it showed that 35,000 files out of 220 files had been restored and it was still working. But 99% was totally wrong I'm going to switch out of carbonite. It is just not worth it.

Still have been having issues with my backup. On its own it goes into a suspense mode and then takes days to re backup my stuff. Not sure why it does it and not sure why it takes so long to back up what should be already backed up.