Candles Direct Tracking Order Status

I placed the order, got details of shipping. All good. Delivery arrived but one item was incorrect scent. I contacted customer service and almost immediately sent me the right item which again, arrived quickly. It's good to write a positive review, even when something has gone wrong

Brilliant customer service! My recent order had some damage to the packaging of a candle tin and a diffuser box. This wouldn’t have been an issue usually, but these items were for gifts. I emailed customer service and got a swift response. After sending photos, I was quickly offered a refund of a replacement. I opted for the latter, which I’m very happy with 😊

Good candles and nice discount but appalling delivery the guys on my camera the first time presses bell and is gone in 20 seconds and the second time pulls up and drives off no knock. Dropped at the local post office 2 miles away with no car I get there and they charged me £1 before getting my parcel as candles direct had underpaid postage, I would never use again or reccomend simply down to their choice of courier 🚚

I use candles direct for all my candles. They always send out really quickly, I had an issue a while back and they sorted it immediately no questions asked. They have a great range of not only Yankee but goose creek too which is another of my favourites. I will continue to always use this company for my collection which is now quite vast.

great candles at great prices across the whole range including yankee and woodwick brilliant service and fast delivery all items are packaged well a great company to order different types of candles from