Campmor Tracking Order Status

It was a good experience. Ordered on a Thursday, the tracking showed it would be delivered the following Wednesday, and they were delivered Tuesday, a day early. The package included an “easy return” form. To return them, the buyer must pay for return shipping, which seems fair to me—they cover the shipping to buyers when purchasing $49 or more. The Lowa hiking boots are amazingly well-fitting and comfortable. Phone customer service was friendly and helpful, as I called them before ordering to get an estimate for delivery time. They told me that the boots would go out the next day, or same day if ordered before 1:00pm Eastern Time.

OK this experience didn't have the ending I would have liked, but Campmor made it as good as possible. I wanted and ordered a Topeak beamrack from Campmore, and it was shipped promptly and securely. Unfortunately, despite calling Topeak twice, and emailing once, and giving them the details of my bike this is the rack they suggested, but it did not fit on my bike. After calling campmor and having the local bike shop look at it, it was determined that my only recourse was to return it. I feel bad. Several acquaintances have this rack and love it. Maybe I can give some insight that might save others this issue however. Trek has several bikes that do not have seat posts (eg Checkpoint, Domane, etc). They have a "seat mast" which is covered with a seat mast cap. Mine has an aluminum cap which should have taken care of the "carbon seatpost" disclaimer, but the diameter is well over the 31.6 mm limit of the post. If anyone has a Trek bike with a seat mast, and seat mast cap, do not order this rack. It will not work

Good service; fast delivery; need work on website which keeps sending confirmation emails.

High quality merchandise (a ski helmet I have been shopping for), easy online ordering and great prices from a company I have trusted for 20 years. Oh, and also fast shipping.

Love the Company! Always have great service, wonderful product choices of best brands and fair prices. Their 20% off any one item is really appreciated. Have purchased from Campmore for many years and will continue to get my camping supplies there