Camilla US Tracking Order Status

Di smith,,,,,Purchased a dress in shop , service great ,, Then I find that it’s on sale for 25% off ,, call the shop I purchased from & even thou I have been buying her clothes for a long time they would not give me a discount on next purchase ,, So I will not be buying from them any more , Not great service ,, ok to take your purchase , but no after care at all. Disappointing Camilla

Just a shout out to Lucy at the Armadale Melbourne store. Lucy is amazing! Helpful, friendly and just lovely service. Besides loving the brand , honestly all Melbourne stores l have frequented , you cannot beat C&M staff! Looking forward to my next purchase and wonderful service. Super happy customer

Bought some lovely items from the sales and very happy. One long kaftan arrived without a belt and I was promptly sent a belt which matched perfectly. I love Camilla clothing and buy nothing but Camilla. Never had a problem with staff or purchases. Just gorgeous. Thank you Camilla! I love you!!!!

My very expensive dress, being delivered to the UK, arrived fairly promptly and is beautiful, ideal for my son's wedding in Greece. However, it is a little big. I asked Customer Services if the return policy was in fact from the date I received the dress instead of from the date I purchased (which would give me barely any time to return it) - and I got an AI cut and paste reply. No matter what I did, I couldn't speak to a human. Ideally, I needed to order the smaller size but having read the reviews on here over refunds etc, I figured it would be easier - and safer - to pay a dressmaker to adjust it. Doubt I would buy again from this company unless it was something like a bag. Too risky - and a shame as the clothes are gorgeous. Please relax your return policy and improve your Customer Service - drastically

I am in love with Camilla clothes. I order constantly online as I live in Greece and you can not buy them in shops but until now I was ordering only items with one size- O/S. In the summer, I got a wrong item and they sent DHL to my house to pick it up with everything arranged by them. This encouraged me to go on a shopping spree for the festive season and in November I made three orders totaling above EUR 12000. First of all, until now I did not receive the last order because they are shipping the orders partially and this makes the customs clearance very difficult and long. I am every day with DHL on the phone. One item from the first order is still missing. I want to return some items but now they tell me they have changed their policy and I have to arrange myself the shipping back, pay for it and wait for refund on both the clothes and the shipping. It takes ages to get back reply on emails. I confirm they don't answer the phone. Very very disappointed with the customer service. I believe I will not stop ordering but will make small orders not to confuse the customs and again back to only O/S items. Tip, the sizing is at least half size bigger than usual UK. For the ladies that are complaining regarding items marked Final sale and no return- I do not believe you have the right as it is clearly stated in red and is written in their policy.