Caliroots Tracking Order Status

This down rating may be for a unique scenario but it messed up a present so I wanted to share... I purchased a Polo Ralph Lauren fleece hoodie for a very good price via their website. The colour looked dark navy compared to the typical light blue. When it came, it was a totally different colour so I called them up and their service was friendly but they confirmed that the warehouse had uploaded the wrong colour to the item code. They offer free returns which is the only reason I didn't give a 1star. You would hope errors like this wouldn't happen with reasonably large businesses.

I received a defective item and asked for a refund. The agent I’ve spoken to refunded the shipping cost immediately, however, for the item itself, it’s been more than 14 days since I returned the defective item and I haven’t got the refund yet. It is discouraging to order again in any of the footway group of companies due to this refund process taking forever. Not to mention that the actual return requires you to return specific invoices along with the item. I think mine came with 5 of the proforma invoices. Not the best experience. Order no. CAL36108 ——- Update: I increased the rating to additional 1 star due to the quick response here and the response I got when I followed up my refund. It would be better if they process the refund automatically and not waiting for the customer to follow up.

I must say, I've had reading a lot of bad reviews, but I took the "risk" and order a pair of Puma sneakers at the Caliroots webshop. I have used Klarna to be sure I didn't pay for nothing or something fase. But.... everything was running very smoothly. 4 days after my order, I have received exactly the right sneakers in a normal way. They were delivered by UPS with a track and trace. So, I will order again with no bad feelings and experiences. Thank you Caliroots for delivering my very nice Puma sneakers, I'm very happy with the shoes! I can advice the people, you can order, pay with Klarna with out any doubt!

Very cheap clothing compared to mainland UK prices, designer brands at good prices. Ralph Lauren linen shirt for £58 vs over £100 in the UK. Delivery was fairly swift, I received within 5 working days. I will be ordering from Caliroots again based on their competitive prices. Please note they use UPS as their main logistics firm and UPS in the UK are rubbish, for instance they don’t deliver to my house they just dump the parcels at the closest UPS pick up / drop off station I.e the local corner shop. Luckily for me my closet UPS corner shop location is 5 mins walk away. Some of the clothes I ordered didn’t fit so I sent them back for free which is all included in the original shipping fee you pay when ordering. You have 365 days to return for refund which is very good policy. When returning the clothes from the UK back to Sweden, the instructions on the Caliroots website isn’t clear. On my first attempt to send back I put all the invoices for customs inside the package, as the website didn’t say to attach an invoice to outside of package. Because I didn’t attach to outside of package, the package was returned to me after 5 days going through UPS systems. After this I got in touch with customer support about my issue and was provided with clearer instructions which I followed and after this there was no issue with my second attempt to return the items that didn’t fit me via UPS. It took about a 7-9 days after my package was received in Sweden for the refund to appear on my card, but it did and overall I am pleased with the customer service and the clothes I kept.

Mixed reviews on this site but cant fault them. Had an item thats out of stock most places Iv checked. Was delievered within a week to liverpool. (Responded right away to any questions I had)