Cabins USA Tracking Order Status

EDITED- 10/11 Andy from Cabins USA just called to speak with me about our experience. I understand that he is doing everything that he can to rectify the issues. He's offered to refund almost 2 days of our stay and us sending a coupon. I appreciate the fact that he is legitimately trying. He was very respectful and kind in our conversation. While I wouldn't recommend this particular cabin, Cabins USA is doing all that they can to help the customer. Cabins USA isn't what they used to be. I've rented from them for years and was always satisfied until now. Their reservation specialist don't care, their cabin owners don't care, and neither does management. The only ones who is sympathetic to bad situations are their maintenance people. Bear Cove Escape was a HORRIBLE EXPERIENCE! I paid over $1400 for a cabin who's hot tub was disgusting and hardly had water in it, the separate game room had dust an inch thick- a TV you couldn't use- a busted speaker- a pool table that needs refelted- an arcade game with a sloppy and junk joystick- and a dart board without good darts. The inside of the cabin was even worse! There were 2 china cabinets with an inch of dust on each shelf- locked in with chicken wire so they cant be dusted (had to call my doctor to have allergy medicine called into a pharmacy in TN)- the sofa downstairs is pleather and peeling- the bath tub faucet downstairs was stripped out therefore the water wouldn't turn off unless we tightened it each time- the beds aren't attached to the bed frames (rather a cheap frame under the bed which was very flimsy)- the dishes were all broken and chipped- there was no wifi or cell phone signal and just a corded phone- the drive way was washed out with huge holes and places the water washed out- there are no bear proof trash containers so animals tore up trash- the steps are very narrow and my children fell and hurt themselves- the light post us laying on the ground next to the outside steps. This is not a cabin worth renting! Management decided that knocking $60 off my bill was the answer when my allergy medicine cost more than that- not to mention the damage done to the suspension of the vehicles. I will NEVER rent from Cabins USA ever again!

We stayed at the Smokey Mountain lodge. We were so excited for our trip and the cabin pics looked amazing. When we arrived we found ,the upstairs toilet in master bedroom was non functional. I called Cabins USA for repair service. I Received a conformation that they would (be right there) no one ever can so we fixed ourself, which is TOTALLY UNEXCEPTABLE given the premium cost of this cabin. Also there was no kitchen supply's to speak of and we had to buy our own garbage bags as they did not supply. The comforters were not clean, the microwave only worked if you held your mouth right. Now lets move outside. Half the furniture didn't have cushions and the ones that did were filthy. I could go on but will end here. I just received a call from Cabins USA enquiring about our issues, and they were very supportive in resoling our concerns . I spoke to Gus and he was very helpful. And received a reimbursement

We stayed at Bluff Mountain Lodge in May 2023 in the Smoky Mountains and had mixed feelings about the overall experience. While the views from the cabin were undeniably stunning and the hot tub and grills were a definite plus, there were some significant issues that spoiled our wedding weekend stay. We don’t recommend staying on their property, and our interactions with them were less than professional. First and foremost, one of the houses lacked hot water entirely, and the washer unit did not function. This was a major inconvenience, as access to hot water is a basic necessity that should be expected from any accommodation. These guests had to walk outside to another cabin on the property and coordinate with other guests to shower, use the hot water, and wash their clothes. This was incredibly frustrating, especially considering the expectations one might have for a nearly $15,000 four-night stay. To add to the disappointment, the presence of mice (dead and alive!) and droppings throughout most of the houses was highly disappointing. It was annoying to be chasing these unwelcome guests around during our stay, especially the night before our wedding, and it significantly impacted our comfort and peace of mind. Moreover, the cabins lacked proper cleanliness and upkeep. Beyond the presence of rodents, we noticed various cleanliness issues, including rings around multiple toilet bowls and layers of pollen on most of the outdoor furniture. It was evident that the cabins were not thoroughly cleaned before our arrival, which was unfathomable to us considering the price we paid. Adding to our frustrations was the lack of response from the management when we contacted them about the problems we encountered. We made multiple calls during our stay regarding the pest infestation, the uncleanliness, and the lack of hot water in one of the houses, but management did not sound concerned, nor was very responsive to take action to improve our stay. This lack of attentiveness and disregard for guest satisfaction was deeply disappointing and demonstrated a lack of professionalism on their part. Although the scenic views from the cabin were breathtaking, the issues with cleanliness and the absence of hot water outweighed the positive aspects of our stay. After speaking with management later on, they offered to refund the $500 cleaning fee. Only after negotiating with them at length, did we receive a 15% refund as a gesture of goodwill for the lack of hot water. While this was a step in the right direction, it was not enough to fully compensate for the multitude of issues we faced. This will be our last stay at Cabins USA.

We stayed in turtle dovin’. They had a good photographer. The pictures looked like it was private in the woods. There is another cabin 20 yards away. We did not use the hot tub, it smells like a swamp. The living room tv does not work and wires are hanging everywhere. There is a gas fireplace, plenty of patio seating and the water pressure and hot water are great. Bring a cleaning product like windex Clorox wipes.

UPDATE: Cabins USA reached out to us and was willing to compensate us for our stay! We hope to be renting again from them soon! Cabin USA Rentals/Amazing Views to Remember Cabin The views from this cabin are beautiful but the cabin is a DISGUISTING place to stay and a huge WASTE of your money. We arrived on Saturday, January 8, 2022 and checked out on Wednesday, January 12, 2022. We rented this cabin for us, our three adult children and grandchildren. A big part of renting was the ambience that was given in the description of this cabin. The views were said to be amazing, each room had a fireplace, with a fireplace in the living room, Jacuzzis in each bathroom and a hot tub located on the deck. Upon our arrival we could only get 2 out of the 6 fireplaces to function. The hot tub had stagnant water with no chemicals, a film around the water line and would not reach a water temperature above 100 degrees. The refrigerator had not been cleaned, the oven had old food in the bottom and we had to run the oven cleaner before we could use it. There were bulbs burnt out in the bathrooms. I called the number provided late Saturday afternoon and was told they would send maintenance personnel out to take a look at these issues. I gave them the benefit of the doubt and did not expect them to respond on this day, it was already late being check in was at 4:00p.m. Sunday came a went with still no response! As we began to settle in, we realized how disgusting and unhealthy this cabin was! None of the beds had mattress or pillow protectors. The pillows & mattresses were stained yellow from others body fluids. There was mold on all the shower curtains, in the washer, on the kitchen faucet and on the floor in front of the washer. The ceiling fans & bathroom vent were covered in dust, the stairs leading down to the game room had a sticky film on them. The main floor bathroom toilet leaked from behind and up the wall. There was candle wax that had dripped all down the shelving, sticky yellow stuff on the jacuzzi tub and this tub did not work. The tub in the downstairs bedroom spit out black sludge. We thought it was from not being used and ran it two more times in attempt to clean it to no avail. Off the game room where the washer is located was an exposed electrical box, a dirty plunger on the floor, mold on the floor, in the washer and used soap bar on top of some boxes. We received a text on Monday to leave the kitchen faucet dripping and the cabinets doors open due to a possible freeze. In doing so when we woke up in the morning, we found a nice large rat eating our food on the countertop! He apparently lives under the dishwasher, where there was nice hole! There is no way you could convince me that this place had even been cleaned or inspected! The headboard in the downstairs bedroom was not attached and had fallen on my son & his wife when they went to bed. They found under the bed where it had been secured by pushing bricks against it. The main floor deck railing was so unsecure we could not allow the kids on the deck without an adult. There was a propane Bar-B-Que grill on the deck, but the burner was so clogged that it could not be use. However, someone had placed a charcoal grill on the deck, but we felt it was not safe to use with all the wild fires! I once again called the office on Monday. The lady on the phone said she had seen where I made the first call and a request for maintenance to respond was in the notes. She told me she would send it through again and notify the supervisors of the problem. She reassured me that someone would call me back within the hour! We went on with our planned events and no one ever showed up, nor called! Upon checking out on Wednesday, I was very upset with the fact the cabin was so disgusting and the customer service was even worse, I called Cabin USA again to express my displeasure! I spoke with Shannon, who without hesitation offered to refund a portion of our cleaning fee. She offered a refund of $175.00; our cleaning fee was actually $209.00. I told her that was unacceptable and I had photos of how disgusting this cabin was, if she would like to see them. She requested that I forward the photos via email, so she and her management team could review them. We did not hear from Cabins USA until Thursday. The supervisor called and stated she was only willing to refund $250.00 dollars, we paid $2,056.12 for this stay and I felt that offer was a slap in the face for the unsanitary disgusting cabin rental we paid for. She did not budge and could care less that I told her I would just submit a review with my displeasure! I did not even want to address the fact that there was no COVID protocols in place. THIS PLACE IS A DISGUSTING HEALTH HAZARD!