Cabinets To Go Tracking Order Status

My wife and I live in Tucson. We are in process of a bathroom remodel and were in the market for a new vanity. We found Cabinets-to-Go online. We were met with a warm greeting by Lisa Figueroa, Kitchen Sales Specialist, at your local store here in Tucson. Lisa was very knowledgeable on the various products and took plenty of time to listen and ensure that we found what we were looking for. My wife and I both decided on-the-spot, that we were ready to make the purchase. Our vanity was delivered to the store a week sooner than expected. Upon pick-up, Lisa confirmed with me the order; then one of her crewmembers assisted me in loading it all into my truck. I highly recommend Lisa and her team for their professionalism, knowledge, and genuine caring for our satisfaction in their product.

I reached out to this place before buying my cabinets online and nobody got back to me ! I even called and was told they would but nope. It makes me think I must have dodged a bullet .

I've used Cabinets to Go a couple of times. The first time was wonderful. We got the cabinets, assembled them and installed them. It went pretty smoothly. I recently ordered cabinets for my daughter's home in a different city. Valerie in the Columbus, OH store was wonderful. She laid out the design, made sure all of the details were thought out, ... 5 stars for her service. When I got to my daughter's place, the delivery guys who brought the cabinets were terrific too. They had to bring the boxes up a flight of stairs and carefully deposited them where I asked them to leave it. 5 stars to the delivery team in Albuquerque, NM. Unfortunately when we opened up 2 of the 12 cabinets, a couple of the plastic pieces were broken (the cam lock pieces). So I called the local Albuquerque store to see if they had replacement pieces. They did not and told me to call customer service. 3 stars to the local store. It is a common piece across all of their cabinets. why don't they inventory those cheap parts that stop the cabinet assembly? I called the customer service line and spoke to Bobby. This is where it went downhill quickly. Bobby was polite, but not useful at all. I explained that I needed these $2 parts to complete the job and because I was in a different city, I was going to renovate her kitchen in a week so I needed these parts ASAP. Her response was that they could get us parts in 7-10 days. I asked if they could make an exception and I'd be willing to pay for FedEx shipping. her answer was "no". They apparently have no system for replacing their broken parts. I asked if I could speak to her manager. Her response was He's not here. I asked, could you call him? Her response "I don't know who my manager is." ARE YOU KIDDING? This conversation went on for some time. Needless to say, I was frustrated and pissed off that they couldn't get me $2 plastic part before I had to leave! I'd give their Customer "Service" a negative 5 stars. Bobby was probably following the rules she had been given, but the managers of Customer Service should be fired for not providing policies/guidance for emergencies and exceptions and for not even letting their service teams know who their boss is! If I were Cabinets to Go's senior management, I'd clean house on the Customer Service team's management and start over with competent people. If my call was recorded, they should listen to the call and they will see problems that they clearly haven't ever thought about, if they think at all. In the meantime, I will call Cabinets to Go to see about getting part of my money back. Unbelievable!

We placed an order in January 2022. It is now October 2022 and we still have not received our cabinets. We reached out to both the branch and customer care and were told we may receive them on November 2022. This is holding up the CO for our new home. Cabinets To Go doesn't appear to care about keeping their word or keeping their customers!

Took way longer than promised to get the cabinets for our new home. They acted like they could have cared less. Very bad customer service. Had to go over the local stores head to get answers and then finally got our cabinets. Once installed found some didnt match. They promised us new door fronts for one of the cabinets. Hoping the replacements would match. It has been a year and still no replacements. Every couple of months they email and use the Covid excuse. Same crap. Dont make the mistake we made. Go elsewhere. This company is miserable. If it was my company i would fire the management and start over.