Cabeau Tracking Order Status

I placed an order three weeks ago, and the order hasn’t even been processed yet. I’ve been trying to contact customer care, but I can only get through to a chatbot on the site that always gives me the same response: "Order Due to nationwide shipping volume, you may experience a delay in receiving your order. Please allow another business day to receive a tracking number. Was this helpful?" Even though I ordered it a month in advance, I won’t be able to give it as a birthday present to someone eagerly waiting for it because he'll have a big trip coming up in a few days. Even more disappointing is being unable to contact anyone; they don’t care. No order or Customer Care

Disappointing. Ordered a neck pillow and I was charged, but the item never arrived. When I emailed support they replied once to say the item was not going to be sent out due to error, but didn’t reply again when I asked for a refund. I ended up having to chargeback through my bank. Very shady company it seems!