Kilian Tracking Order Status

I don’t typically write reviews. But I’m going to write one about the Killian online store. I made a purchase and paid for overnight shipping. After waiting 3 days and no package I called the store and was told that item had been shipped.The very next day I received a email notifying me that item is on back order and I could cancel order if I choose to. I called Killian online store to cancel and was told that I couldn’t cancel my order because it had been shipped out already. They wouldn’t provide me with a tracking number. I will never order from them again and figure out how to file a complaint against them.

Nonexistent customer service!! I’ve been contacting them via mail, website, IG and Facebook direct, I’ve tried every contact I could find but I never get an answer…every time absolutely no answer! It’s frustrating, they do not care about their customer, that’s for sure! It is not what I expected from a luxury brand!

I thought it was my phone so I cleared my cookies because the website kept taking me round in loops. I keep getting an error message when trying to place an order, although all the info is there. The Whatsapp chat is pointless. The bot keeps glitching and giving me the same error message. Disappointed because needed my perfume for a special occasion but I guess it wasn't meant to be. Sigh

Communication can be improved but overall was ok

Didn't get the perfume in time for an emergency flight. The support was very helpful and expedited the delivery. Everything is very customer-oriented, thank you!