BWS Tracking Order Status

BWS are using deceptive and dishonest marketing through their APP specials. Prices revert to full retail at the point of purchase and unless you check your receipt or bank statement you have been conned! When confronted about this they state that prices are 'store specific' and guess what , the advertised special price is never available in your local store. I don't know ow how they are allowed to continue practising these scams and ripping off the public. I will never step foot in one of their stores again!

The BWS specials only available to some one with a mobile phone that takes Aps or can do it . Very discriminatory against us older folk that don't have the required phone or the knowledge

BWS Brassall I would like to commend the Manager Mellissa for the incredibly high level of customer service and general friendliness she exudes at her shop. Mellissa is a true treasure and should be commended for the way she runs her shop! she is always cheery, helpful and knows all her stock. whilst there I saw take stock outside to an elderly delivery person to save them having to come in. I have also in the past seen her carry purchased stock to elderly people and load it into their cars. This was just a small example of her customer service. Mellissa alone has made this my go to shop considering there are 3 other brand shops within walking distance. I hope BWS gives her the recognition she deserves.

Home delivery meant to be 1 hour but had to wait almost 2. No phone call, no apologies just had to wait. You'd think they'd be able to at least let you know it was going to be so long when you place the order so I could have sorted out my booze elsewhere.

Love being able to look at the prices without leaving the house, unfortunately they are more expensive then their competitors.