BuyaCar Tracking Order Status

I purchased my car through buyacar.co.uk in Feb 2020 and have been pleased with the car. However I am far from happy with this company! At the time of purchase they registered the car to their a ‘finance company’, and not to me, this means the Log Book (V5C document) is inaccurate (dose not have my name as the owner/ registered keeper), which caused my road tax payment to not be processed. This error directly lead to my car being clamped for not being-tax while on a public road. I was forced to pay £200 to the clamp-Stasi while I waited for hours was stranded without a car for most of that day. It is virtually impossible to contact this company. 2 years on I still have issues paying for the road tax because of their ineptitude, I’m unable to use the online DVLA system because of the wrong name on the Log Book, I have to take a binder of Car / ID documents to the post office and do it that way. I’m currently in communication with the DVLA into o get my car registered and Cities advice to claim back the £200 fine that I incurred because of their incompetence. Note - I have seen on his forum that two other customers have had the same problem.

I financed my car in 2020, the car itself is okay although it does make a rattling noise when idle which has been seen to several times by engineers now at my own cost and is not resolved. The issue I have is that BuyaCar never registered me as the keeper so the car is not in my name whatsoever. I contacted BuyaCar many times via email to ask them to look in to this and send me the V5 form and haven't received any response. Really frustrating.

I bought a car from Buyacar, the brake pads had issue it was making whistling noise so I inform them and they promptly resolve the issue. The car it self drives super smooth with no issue. I definitely recommend them. Many thanks Buyacar

Good service. They were quick and efficient, got a really good price on my car and kept me updated throughout the process

The team at BuyaCar were really helpful from start to finish. The response times were great, and they dealt with any queries or issues in a very timely manner. The whole process was seamless and the car was delivered in the condition it was advertised.