Bullstrap Tracking Order Status

I just read through the reviews on here and I felt compelled to share my experience which has been nothing but great. I bought a case for my 15 pro max back in November 2023. Since then I’ve had two instances when I had the case replaced. For both times, Vance was the rep who helped me and the process was super smooth and fast. Just paid the shipping and a new case was at my door a few days later.

Disappointed after a Cheap Chinese Import case arrived Not made in the USA. Took over a month to arrive and when it did it was not the colour or the description of the colour that I had ordered on their website. I ordered a Slate Gray iPhone case and received a dirty brown taupe type colour case with rough/poor finish with gathering around the corners and very poor MagSafe strength, all for over £70. Looks like it’s only worth £5. The case looks terrible cheap and dirty straight out of the box. The box it ships in looks way more expensive than the case. Very annoyed at being ripped off and will contact their customer support. I will update this review depending on the outcome of the customer support which so far has been quite good with an offer of resolution. But it shouldn’t be this way from the outset. HOWEVER…. After contacting customer support their response was EXCELLENT and they shipped a replacement case without question. The replacement case was completely different, well made and finished so I’m changing my 1 star review to a 4 star review as my first case must have slipped through the quality control net. Thanks Bullstrap for the great service. Just make sure you check what you send before shipping.

They promise replacement cases. For more than 6 months, they have been telling me it is coming. You should not expect them to honor their warranty.

My first warning sign, was lifetime warranty. Sounds good but in reality, it’s just a marketing ploy. I have purchased two iPhone cases, a wallet, two AirTag holders and an EarPod case. The leather is all soft and pretty but it doesn’t last. It scratches, tears and basically falls apart after a year or so. In their first year of operation they would replace the item with no hassle. Then it became the item is discontinued so we can’t replace it, now with tears and threads pulling out on my wallet, which they still sell, we don’t cover normal wear. Thread coming out and all the seams tearing is normal wear? I’ve had 10 dollar wallets that last longer. So bottom line, forget the lifetime replacement, it’s a farce, and if you overpay for one if these items enjoy it for the first few months because after that it’s all downhill.

Horrible! Stay away and do not buy anything from them. They promised to ship 10 days ago and are ignoring my emails and refund requests. No reply to multiple emails and instagram messages for a week. Scam?! —— Got a reply. Ordered canceled and refunded. So not a scam, but they need to improve their customer support.