Bulb Tracking Order Status

Had a bit of an ongoing problem with inaccurate billing but once someone at bulb sorted it out, everything was fine.

Bulb is ripping off people. My bill wemt up three fold when they cam an installed the Smart Meter without my authority. I had cancelled the appointment to install after finding out of the problems of bills and it causung health isues. They sent someone who sai he is checking our meter but ended up installing it. My wife and myself have problems with muscle cramps and migraines which we never had. I have called them lot of times and eamils sent which all go down in the bin .the first time I called the man said it can be removed on health grounds for FREE . I sent my doctor's letter and still till today get false promises to replace with the old traditional meter. Their Customer services are based in South Africa who have no clue whats going on here. Their Trust Pilot team are pathetic liars who give false information They mostly dont even reply and if do is from another one . I have been calling them till today all in vain. The last one named Vomany said he is going to sort out the replacement of the meter but hasnt replied or take my call or call me back as informed, He said had given it to their Engineers to act but again nothing has been done. I have told them I am going to charge then £20 a day as the meter is on my property and am now going toe sue them if this matter is not resolved soon. IT'S NO WONDER THEY HAVE GONE INTO ADMINISTRATION DUE TO THEIR CROOKED WAYS OF RIPPING PENSIONERS LIKE MEOFF. This Company is the worst i have seen in my life. I will switch to another company soon. I hope they are taken over soon. I will keep exposing them on Facebook and other medias like BBC too.

Wasted the day of my fiancé and I. Meter installation booked and confirmed by email. No one turned up. Waisted half hour on the phone and was told time slot was a later time. I agreed to wait in for the engineer. End of day came and no engineer. We work as carers and days off are precious and they would like to know if we will book another time slot for smart meter. I'm on their priority list to. Half an hour waiting time on the phone is a joke.

Bulb asked me to post a review, so: I have been with bulb for at least 5 years. I always found them helpful although contact is via internet. Prior to the current energy price problems they were competitive, although always on a variable rate. They don’t offer fixed rates. I have been able to control my monthly payments within my usage limits. I had solar panels fitted and Bulb took responsibility for the FIT payments. They were always prompt with payment (even after entering administration) within 2 weeks of the end of each quarter. Unfortunately I had to chase the latest fit payment which was 6 days outside their timescales, although this is still considerably more prompt than many energy companies. I have recommended them to Family and friends.

Whilst a customer I contacted them to say my usage was far less than the increased DD they had imposed!! I subsequently closed the account and submitted updated meter readings because of a house move. However, they have continued to take the hugely increased monthly DD. I contacted them to express my frustration but they came across as being completely disinterested. Very unhappy. It seems that since they have gone into special measures their service has 'tanked'and no longer put customers first.