Build A Bear Tracking Order Status

No longer the Build a Bear it used to be. Low stock in the stores, bears not as nice as they used to be. Only one type of bear in white which was not available in the store. Ordered bear online from the local store. Item never delivered. Called store numerous times, item had to be re-ordered, still waiting. Wanted a plain shirt with monogram, no longer available. Had to order shirt from another vendor.

Went to build a bear with my 2 daughters (4 and 2) this past weekend and was truly touched by how good of an experience we had. The staff at the natick, MA location clearly knew how to let kids be kids and were very patient as we took forever to choose which plush toys we wanted to build. I saw the look in my 4 year olds eyes during the heart ceremony and know it’s something she viewed as magical and will remember forever and even the 2 year old got into it. Despite having hundreds of kids roaming through per day they kept the store surprisingly clean and overall offered an amazing experience that we throughly enjoyed. Customizing toys is an amazing business model and the way they gear it so effectively towards their customers (big and small) is incredible

Went to hull build a bear was helped by assistant Lael. Very polite and helpful nothing was too much. Tried several outfits on bear no pressure to buy. Would highly recommend.

The Teddy itself is lovely however the tshirt option was a poor fit and it would have been nice to have the requested name put on to the collar of the cat plush.

Our experience was excellent! The computer used to create and print the birth certificate was not working and the employee was really helpful in getting it to work. All employees showed great customer service and made our daughter happy!