BT WiFi Tracking Order Status

I really hate when companies sell you on a subscription and then make it impossible to quit. This is what BT did with their Hybrid Connect while I waited to have my home connected to their Fiber network. Had to call them, was put on hold for 45 minutes having to listen to music better suited for an Ibiza club at 2am, just cancel a subscription they should have given me the option to do on their app. Reminded me of that friends episode, "I wanna quit the gym!"

I understand some had problems with BT, but I still want to share my experience. I've been client (BT broadband) for several years and my broadband worked absolutely brilliantly. I also could access decent offers every time my contract was up for renewal. I have now terminated the contract because I'm moving away, but I humbly recommend their service.

I would like to praise BT for their installation of my Fibre to House broadband. BT kept me informed of the progress of my installation throughout. Andrew Beaver, my engineer turned up at the time I was expecting him. The installation was not straightforward due to a blockage in the ducting. Andrew persisted and with a lot of hard work managed to complete the installation which I am delighted with.

Around September they increase the line rental and around April they increase the call charges . Why on earth pay through the nose for BT when you can get the same service elsewhere cheaper . I got fed up with my parents getting a £54 a month bill for very little use , switched provider and now it’s £24 . Same phone number , same broadband , just cheaper . It’s true to say there’s no loyalty for customers , and Iv certainly none left for BT . This had to be the most satisfying switch Iv ever made .

I want to say a huge thank you to a wonderful person named Kirsty (Based in Stockport - The billing team). She is professional, kind. prompt and customer centric. She is very empathetic and has such great customer service skills. She is management material and I want to say a huge thank you to the star that she is - thank you Kirsty xx She should be given a bonus or a raise, you can't afford to lose such people BT..