Brsk Full Fibre Broadband Tracking Order Status

Veronique was brilliant and so helpful. I prefer to talk to a human rather than a machine, so went through different options on the phone until I connected with a human. She stayed on the line until my problems were resolved.

lack of information when the guys came to put the string through the underground pipe they came unanounced and couldnt do it i had to lift the carpet and chip a bit of plaster off, simple so had to come back , when it came to instalation they were texting me about the appointment at 7 am in the morning 2or 3 times the last text i got was to tell me to go buy a RJ11 adaptor from my local computer store for the phone line, that was at 00.7 after midnight waking me up at night instead of early morning .then trying to contact them and pressing different numbers to get the right department im told no one available call back , think i may have made a mistake joining BRSK,

After being with a broadband provider for a number if years l decided to switch to brsk as recommended by a friend. The set up was quick and efficient and was up and running very quickly. So far very pleased with service and setting my devices was relatively simple. I am in my late sixties so l was fearing the worst. So thank you brsk l wouldnt hesitate to recommmend

When internet went down obviously it was frustrating, but it was after a snow storm. Great communication of the problem. They’d emailed to let me know before I’d even realised it was down. They updated me personally with actual details and updates on the process to fix the issue. Which I’ve never had a provider take the time to do.

Installation was very quick and easy. Speed was at the correct level straight away - 150 in each direction. Just awaiting the phone number transfer to complete the whole setup. It would have been better if the number transfer could have taken place on the same day as the broadband install