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Brootzo Rating

TrustScore 4.8 out of 54.8Reviews 22

Last Brootzo Reviews from Trustpilot

Nick
Useless

Useless, awful, terrible customer service. Waited weeks and weeks for my order, split in 2 for no reason with no communication then a refund at the last minute on an item no longer in stock. Absolutely shocking, unprofessional outfit. Nice items if and when they arrive though, such a shame.

Nicholas Grundy
Said they had shipped when they hadn't then cancelled the order when queried

Ordered six brass wall lights on 19th February. Shipping notification arrived 8th March. No sign of the lights by 5th April, with the tracking showing that a label had been printed but the lights not received at the carrier. I contacted them to ask what was happening, and Brootzo cancelled my order: "Per company policy, if an order is not shipped within the promised shipping date, it will be canceled." They offered me a 5 euro discount if I ordered from them again, presumably thinking I had lost my mind. So - no contact and no product for two months, followed by a refund of the wrong amount without even an explanation. Avoid.

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