Brookstone Tracking Order Status

I purchased a sleep pillow from Brookstone.com, all their sleep pillows say Final Sale, no return allowed. I thought it was a trustworthy company and ordered one. It arrived with multiple stains showing it had already been used for an extended period of time. I wrote an email to Brookstone customer service, no answer. I tried calling 3 days after sending the email, the phone gets disconnected after being on hold for 20 seconds, I tried twice and had the same result. I do not advise to purchase anything from this company.

I got some headphones last month and they worked great, the Sound was great, the noise canceling was ok at best but it was fine for the price. The quality seemed good, so overall pretty satisfied. I then went out one day (it was pretty cold) and the sound quality began to get worse. When I came home I turned them off and put them to charge. When I tried turning them back on they didn’t do anything. It’s been a few days and nothing changed. Haven’t talked to support although I will do that now