Brooks Brothers Tracking Order Status

I have bought dress shirts and sweaters at Brooks Brothers for years. Some of my wool v-neck sweaters have lasted more than 15 years and still look great. I am not sure you can even wear the shirts out. In other words, I have always been pleased but several years ago, I splurged and bought a rolling leather duffle thinking it would be a good investment for many years to come. I recently noticed some bald places in the leather and took it to a trusted leather repair shop in town. He advised it was not a leather duffle but a canvas duffle with laminated leather so it would look like leather. It was advertised in the BB store I bought it at as leather. I called BB customer service today and was given $50 of BB reward bucks. I did not expect to return the duffle or to get a full refund but $50 for a $348 duffle seems like a very different store than I used to do business with. Talk about misleading if not false advertising. Never again will I trust a store I have shopped at for far more than a decade. Thankfully, I did not also purchase the matching 'leather' suit bag. If you cannot trust Brooks Brothers; it says something sad about higher end retail. A customer at the leather repair store said "They saw you coming." I agree.

Dopo il fallimento dell'azienda nel 2020, è stato chiuso l'unico punto vendita presente nella mia regione. Confidando ancora nella bontà della qualità del marchio, che pare essersi salvato dalla crisi, ho deciso di acquistare comunque un articolo dal sito ufficiale europeo. Tuttavia, non è stato per niente facile ottenere informazioni ulteriori sull'articolo di mio interesse né chiarimenti sulle modalità e tempistiche di spedizione, nonché sugli eventuali costi di reso, le cui condizioni non apparivano affatto chiare in piattaforma. L'assistenza clienti ha dato riscontro alle domande formulate in email con risposte estemporanee, di portata eccessivamente generica e per niente affatto utili. Non c'è altro modo (ad es. numero telefonico o chat) per contattare l'assistenza clienti. Ho comunque effettuato l'ordine per poi scoprire che tutta la fase che attiene alla gestione logistica era stata affidata alla società milanese TheLevelGroup. A tal proposito, quest'ultima opera per conto di numerose aziende di abbigliamento occupandosi della spedizione degli ordini di e-commerce. Purtroppo, la TheLevelGroup non vanta di una buona reputazione sulle recensioni di Google (2,9/5) che, dopo averle lette, mi hanno ingenerato immediato sconforto. Per fortuna, contrariamente alle aspettative, ho ricevuto il mio ordine entro una settimana dall'acquisto, con un anticipo di due giorni rispetto alla data stimata di consegna.

IN PRAISE OF BROOKS BROTHERS! IN summer I got a marvelous dress from BB - a blue-and-white-striped seersucker floor-length piece with a high bodice and short-puffed sleeves. It evokes the Gilded Age - what a woman might have once worn in Newport for summer or in Florida throughout the year. It's fantastic and a hit for me. ALSO the Customer Service at BB as exemplified by Reggie at the Westfield Old Orchard store in the Chicago suburbs is nothing short of exemplary. When one is shopping for shirts as gifts for the men in the family he makes sure that you find exactly what you're looking for and that sale prices and Rewards Points are never overlooked - Thank you to Brooks Brothers for acing retail in our time and making shopping a rewarding experience. It isn't always the case that quality and service go hand-in-hand as they still do at the legendary American retailer.

I would just like to say that we popped in to the Maldon showroom on Saturday and the two guys in there (Paul and Phil) could not have been more helpful to us! Given it was also 2 minutes before closing time!! We have been looking for ages for the right sort of flooring and been greeted by a thousand grumpy faces saying 'the price is on the back mate!' Was a real breath of fresh air to be taken through all the options with a real enthusiasm for the produce and a depth of knowledge second to none! GREAT Company

Our sales person, Ajka at the Brooks Bothers in Jackson Premium Outlets in Jackson, NJ was so very helpful and fun to work with. My husband got the advice he needed to buy a suit outfit for a wedding, and I felt like I was out shopping with a friend. My husband ended up with his outfit, and I racked up a new topcoat. I wish we lived closer to this location so we could shop there more often!