British Gas x Ford Tracking Order Status

Engineer called a couple of hours after I reported the fault - he was pleasant and talked me through the problem (the boiler was in fact irreparable). He then arranged for a Rep to come the next day to organise the new boiler. The Rep (again very pleasant and helpful) talked through the options and did a survey of the house. We came to an agreement and the boiler was installed when they said - again the people installing the boiler were very pleasant and helpful.

We have been with British Gas for many years, and have always found them helpful and very competent when servicing our boiler and promptly coming out to mend our white goods. Their engineers are friendly and explain exactly what they are doing. They are competitive when it comes to gas prices. We are very happy to be customers with them.

I received my renewal notice which showed an increase of over 30% (usual, hope you don’t notice and carry on ploy!). So I challenged the price and a very helpful guy gave me a different option which I was happy with and it actually reduced my monthly payments.

What kind of company has a customer service call centre that opens between 9 and 5. What about the people that work those hours and don't have the time to spend up to an hour waiting to get through to someone. Just indicative of the consideration the company has for its customers.

Renewing homecare. What a palava!!! Spoke to 3 different people agreeing the same price for renewal and 3 times wring info o documents sent out. Doesn't inspire confidence. Also when you do need and engineer it's a lottery some are fantastic and do a thorough job and others couldn't give a toss. Needs to be a consistent level of service provided.