THE BRITISH FOOD DEPOT Tracking Order Status

I wanted to jump in here an give my review since I see a lot of negative ones. A year ago I made a large order for chocolates. I received the order on time and complete with everything fresh and in great condition. I just received an order I olaced on October 27th received it two days early and everything is perfect. I haven’t had any problems and will likely order again next Christmas to get my Quality street and Roses tins.

The products are genuine and they are affordable. The delivery is rapid

The last review I read rated this company very low. I am a first-time customer and had seen mixed reviews for them but I decided to give them a try. Here's my experience: I placed my order close to the holidays and made a mistake and had to reach out to their customer service via email. The turnaround time was very good and the issue was resolved on the first contact. I just received my order today 1/3/2022 and I was impressed by the careful way the order was packed. The glass jars included in the order were well wrapped individually in plenty of bubble wrap. We tried the perishable items right away (Crisps/Chocolate etc) and they tasted great. I was impressed overall by my experience and will definitely be ordering again. I may even subscribe to their monthly Brit-Pack subscription! Sorry to hear someone had a negative experience but I can't fault my order at all. Enjoying my taste of home as we speak! Cheers!

I had some trepidation after reading several horror stories with this company, but I really wanted Rose's Lemon & Lime Fine Cut Marmalade, so I ordered 3 jars. While the order wasn't shipped right away, I think I received the shipped notice 2 or 3 days after ordering, it arrived quickly since I live only about 5 miles from their warehouse. My order of 3 jars arrived in a 1'x1'x 6" corrugated box that had all open seams well taped. The box was full of biodegradable packing peanuts. On top of that, each jar was wrapped in 3/8" bubble wrap. All 3 jars were intact.

I ordered three boxes of Bisto. They arrived in a perfectly dry box with the internal paper and polystyrene peanuts bone dry yet two of the Bisto boxes had been exposed to water and had consequently opened. The third box was simply badly handled and slightly crushed. I wrote asking for an explanation and, unlike other reviewers, got an immediate and very favourable response. (I wanted to give them the courtesy of replying before firing off what might've turned out to be another scathing review.) Bottom line, I would suggest that despite first impressions, they are reputable. Finally, contrary to statements elsewhere, they do have a telephone number for contact. In fact, here is their full contact information: The British Food Depot 113 Railroad Street Catasauqua, PA 18032 USA (610) 200-6011 (9AM – 5PM ET) support @ britishfooddepot.com