Brewdog Tracking Order Status

I love brewdog and it’s products so much so that I decided to sign up to Brewdog plus 24 hours later sat in a brewdog pub still no link or communication as to whether I have the credit or not Should be instant I wonder if I will ever get my qr code Might just cancel

Great beer, no service, I've always been a happy customer over the past few years. I love the beer and as long as the delivery goes according to plan, everything is great. But, my latest experience with Brewdog is very bad. On April 26 I ordered for more than EUR 150 and I haven't heard nor received anything from Brewdog ever since. I tried to get in touch with the customer service departement through a ticket on the website, by an email to hallonl@brewdog and also by replying to the auto confirmation email I received when I opened the ticket online. But still, nothing... and there is no phone number to call them. If I wouldn't be sure the company exists, I'd start to think I got scammed. Planned to have the beers for a get together with some friends next week, but starting to doubt Brewdog will be able to deliver within one month after I placed the order. Unbelievable! Ticket 773680

Great beer, easy to use website. I've bought Brewdog beers from local shops too :0). In my most recent online transaction, there was a bit of an issue that required their customer services team to get involved. They resolved the issue well & to my absolute satisfaction. Very highly recommended! Cheers!

We were bought a voucher last year for Beer School, but have struggled to find a time/opportunity to get into Leeds. With it due to expire soon I contacted customer services to see if there was anything they could do. They (Jack) replied speedily and extended it by two months. Great service. Thank you.

Update since below post. My faith in my favourite beer has been restored. Brewdog have confirmed it’s resolved and resending with a couple of cans thrown in to apologise which was appreciated. Thank you for your quick response . I’ve bumped up the review as a result of the putting things right as fair is fair and nice touch showing appreciation for loyalty and inconvenience , now that’s a good dog lol! cheers brewdog Order ref : 003627551 Ticket ref:774080 This hurts to write this because I love brewdog been drinking their beer since they were a small start up brewery and the bars are brilliant and my favourite place to drink . My issue is with the online ordering , firstly I usually have no issues with orders but that’s because they all went to plan. The issue is when they go wrong you can’t seem to get hold of anyone to sort it. I ordered online back on 21st April and I’ve not got all of my order. I raised a ticket and have had no response and the wait time exceeded. I don’t know what to do as there is no contact number just ticket system it’s like raising a fault with your IT department but you don’t hear back. Can’t believe if I don’t hear anything soon I’m going to have to go down the route of raising a dispute with my card provider over something so small but I refuse to be out of pocket. The other issue is there has been no communication about the missing item seemingly it’s just on their system as pending, why there isn’t an order update system in place I have no idea seems quite basic to keep your customers informed. Brewdog sort it out please you can do better.