Brett/Robinson Vacations Tracking Order Status

Thanks to MS. THERESA MELENDEZ with Brett Robinson Management TEAM for assisting in taking a relatively bad situation and turning it around into a good one making me a GRATEFUL AND SATISFIED Customer! REGARDS, Johnny

We had an issue and had to relocate for 2wks After 2ks had to wait for unit to be cleaned, when is finally ready?? FLOOR WAS WET. And dresser in closet was missing(after 3wks still no dresser. I have asked many times about compensation for the move we had to make and no place to put or clothes. All I've gotten is the run around

Dear Angie and Tom: 5 stars for your supervisor Alex! He took time and effort to resolve my query about why my new reservation rate on the website and the final billing rate differed. His solution showed his dedication to customer satisfaction and conscientious effort to make things "right.' Alex is a guy who takes customer satisfaction personally.

Upon arriving at our condo (Gulf Shores Beach & Racket Club Unit 603C), we found that the cost of parking is set by the HOA of each complex and would cost us $25 for each car (we had 2 cars). When we got to our rental unit, it had not been cleaned. After getting in touch with Brett/Robinson, we waited several hours for housekeeping to come. Michelle, the manager, finally came and she did an amazing job on the place. She was an incredibly sweet lady. BR did refund our cleaning fee. We had a pretty view of the bay and pool. The kitchen was well stocked with everything needed. It is a small unit and is very cramped. It is overcrowded with furniture. The bath/shower did not drain well in the master bathroom and it took a long time for the water to run out of the tub. The bed in the master bedroom had an air type mattress. The right side either had a leak or was not connected correctly as it was squishy while the left was firm. We did have a good vacation, but would most likely not choose this unit again.

This unit is equipped well enough for 6 people. I will say we were put off on the first night there when we saw a roach in the kitchen. The cleaning fee should be adjusted to a lower amount. We had to sweep the floors and do some other light cleaning. There should be a note that the fridge doors do not close well and you have to pay attention. Balcony does not have table and chairs as the picture shows. Flimsy and 1 chair was broken. No table. Should add a pizza pan and a decent pizza cutter to the kitchen. Bathrooms need a clothes hook on the door or wall. TV was in and out. Couch was so uncomfortable. Paint looks like a kid did it. More care should be taken and some updating for the prices on this unit. The view though is beautiful from the balcony. Will not stay in this one again.