Breeches.com Tracking Order Status

Received one item from my order very quickly, but the other two items took several weeks longer. That would be understandable, but customer service's responses to my inquiries were woefully inadequate (including a chat response to an emailed inquiry - I never even saw that response until I had to contact them again) and gave me no hope or information about the missing pieces. When they did arrive, one of the items was in the wrong color. I chatted customer service this time, hoping for a timely response, only to wait over 24 hours for a response which asked for pictures of the incorrect item. I sent those immediately and then waited another 2 hours before the rep responded to say "The sticker is wrong, you have the right item. We'll fix the stickers here." Aside from the lack of focus on customer satisfaction, that dismissive response was incorrect, as the manufacturer-applied tag also listed the other color, and it did not match what was shown on the listing page. Naturally, I followed up with my concerns and got a terse "You can return the items if you want. but these items are correct I have already contacted with my senior regarding this." And again the response switched channels on me, as this one came from email, despite my asking in the chat. Additionally, the website cites thousands of reviews, all with 5-star ratings. NO companies have 100% perfect reviews, so they are clearly scrubbing what they share, AND there is no option to review either items or the site anywhere on the site, so I question the validity of any of the posted reviews. I am horribly disappointed in this dismissive attitude toward customer service, especially because the items seem of good quality and value. So it saddens me to know my principles will prohibit me from shopping here again.

My first purchase was mounting blocks from this seller. Online order and shipping was fast! Second purchase was clearance breeches and they were better than expected. They were packed carefully and shipped quickly. I will be returning! :-)

I was wary about purchasing from this company because I had never really heard of them or had purchased from them, but now that I have I will definitely be buying more from them! I purchased a turnout blanket on Black Friday at an awesome price and it was in by Thursday the next week (pretty quick for ordering late Friday night). It seems to be good quality, good fit (because I made sure to measure before ordering), and I love the color! Overall I am very happy with the experience and I will definitely purchase from them in the future. Update: I ordered from them again, and I am very very pleased! It was an amazing deal on a helmet that is a Christmas present for my nephew. I ordered it pretty late (the Sunday night before Christmas) and I wasn’t sure it would make it before Christmas, but it did! Thank you Breeches.com!!

Ordered with Breeches.com and had some issues with my order - and I can honestly say I've rarely shopped with an online company who had as eminent, fast and humble customer service! Absoluety outstanding company! Apart from a great selection of both high quality and lots of unique looking equestrian apparel, super fast international shipping - and a lovely website on top of it all. Best recommendations for Breeches.com!!!

Good prices and fast delivery! Took a few days to confirm since I ordered the weekend of Labor Day and order was shipped and arrived two days after confirmation! Highly recommend for any equestrians out there!