Box Broadband Tracking Order Status

I have decided to update my Boxboard issue, this morning I received a message from Boxboard saying that a member e name of their customer support would be in touch, so I called them and spoke to a very helpful representative by the name of Megan upon checking my details we found out that they had made an spelling error on my email address she apologised at once and sent me a link so that I could pay the outstanding balance on my account which I did and also had my service connected within a few hours, I was extremely pleased with the way in which she responded and assisted, well done customer service at it’s very best you’ve saved me looking for a new provider

This follows on from my review of 29 May this year. I gave them one star and well, you can read what I wrote. In fairness to Box they reached out to me and asked how they could put things right. They have done. The chap I spoke to was UK based (I am not going to mention names here obviously) and sorted the issue out - he was very helpful, apologetic and obliging.. He has saved the loss of a customer; I have stayed with Box and the actual Broad Band service (and phone service) I now have is fine and meets my requirements. They have accepted the feedback WRT the South African call centre. Box fundamentally offer a decent broadband fibre service with decent speed and at a decent price. I am glad that I have given them a second chance. If you use them and need anything outside of 'standard support' then just make sure you speak to someone UK based. Well done - good turn around.

I am giving 2 stars because I can’t complain about internet connection. Never had any problems. But I have moved houses and I have been trying to contact them for two weeks to report that I am moving , unfortunately no one answers calls and every time I go on chat it ends up “someone will contact you “ I am fed up now, I have cancelled my DD , and will look for new provider. If they don’t bother to deal with it , I won’t be paying for something I can’t even use

The initial pre-installation visit went well with the engineer fitting a tidy black box on the external wall. However I am less impressed with the final installation wiring which looks messy and glued onto the external brickwork, and was commented on by my neighbour. Since switching I have been unable to download anything from catch up, recordings or Sky Cinema on Sky Q with the message Failed Location Check, apparently caused by my IP address showing as registered in Sweden by Sky's geolocation database. The first tech adviser I contacted expressed concern that I had been sent the wrong router, I should have had a Linksys router connected to a box, not a Nokia wired directly into the wall and my speeds were too low. She then passed me to someone else who said they didnt have any Linksys routers which is why I had been sent Nokia. I asked her to change my IP address as this had worked for other customers, but she said it was Sky's problem. To date the problem has not been resolved by either Box/CF or Sky. Surely if it is a known issue both companies should be doing something about resolving it for customers?

My initial install did not go to my plan, but things do occasionally go wrong with any type of work. However, I always judge a company on how they respond to problems and Box Broadband/Community Fibre were easy to contact have been brilliant with their response. After a second visit, all the problems have been resolved and the service is now working as it should. I would highly recommend this company hence this 5-star positive review, take the plunge and join this great company! Thank you, Box Broadband/Community Fibre.