Box and Wrap Tracking Order Status

I ordered a few things from Boxandwraps.com . Most of my item arrived ok and on-time. One major part of my order never came and I'm now told its backordered. If you go the site you will notice that live help is never live. There is no one ever available to talk to. I emailed them and left several messages with several question prior to making my order and they never returned my email or call. Its as if there is no one actually working, just an on-line webpage thats up and running by itself. Thats what it feels like. Save yourself the hassle and time and order from a real company. Answering emails and phone calls would be a very good start. I would not choose boxs and wraps. They are not reliable, no customer support or service and they don't answer calls. I too will complain to the BBB if I don't get my order soon. My guess is that they are really located in India or Africa and that they just drop ship from different companies in the US. Most companies you place your order and you know what is going on with it every step of the way. When dealing with boxandwrap you feel like your in the dark about everything. I need my order for a wedding and i'm very afraid I wont get in time to prepare. Now a days consumers have a choice. If I had to choose again I would not order from them again. If I get my order soon i'll give them a few more stars in that department. In the service department they are lucky they don't have a half or 1/4 star rating, because thats what they deserve.

This company took my order online, billed my credit card and then has never sent me my products. They will not email me back and they do not return calls or even answer the phones, it goes straight to voicemail. I turned them in to the BBB.