Bluu Tracking Order Status

Is this company still in business? Their website shows all products out of stock for months. They have not responded to numerous emails and have no phone number

We bought 4 very large umbrellas. They are fantastic - gorgeous, easy to operate and very high quality. We were missing 1 piece and the customer service was great. You shipped us a new umbrella in. 1 day!! Thank you.

I emailed Bluu a technical question about one of their products on a Sunday and got a complete answer Monday morning. Looking forward to trying out the new umbrella.

Last year (2022) Hurricane Ian destroyed our pool cage and parts of the lanai. We are in the process of remodeling the lanai and pool cage with picture window. We needed a new big umbrella as well. After an intensive search we found the products of Bluu.com. We contacted bluu's customer service via e-mail with a lot of questions. All those questions were answered very quick and very professional by Mr. Aries.B. Aries reviewed all our sketches and pictures sent to him and came up with excellent recommendations. Without his professional help we would't have placed the order to bluu. He gave us the necessary trust to buy the "Redwood Pro Cantilever Umbrella Round Tier 1, 12 ft" and the "Mobil Base". Thanks again to Aries. Sulzer Family

The fire table I purchased is no longer available on the website but my customer service experience was very good in an age when customer service barely exists. When we opened the box the fire table medium was lava rocks rather than blue stone, which was the pictured on the website. I emailed customer service and received a response within 24 hours. Since the table is no longer sold by Bluu, they offered to refund money so I could purchase blue glass somewhere else. The table instructions said 12 pounds of glass was needed, what was offered by Bluu was not enough to pay for 12 pounds of glass. I asked for a larger refund and was given the larger amount I requested. I give a 4 instead of 5 because I received lava rock - but customer service was a 5.