BluMaan Tracking Order Status

I had a bad experience with the customer support of this brand. I ordered two products for my brother as a birthday gift, but later it was canceled and I still did not get my refund. They said they suspect the payment being a fraud, I emailed them to make them understand that I am the owner of the bank card I made the payment from and I can even take pictures and provide supporting documents that prove that. Until now I still did not get my refund.

I have been trying to get my products since November. They were late. Ok I said no problem it happens. December comes still no products. In January they said there was a mixup. Ok sometimes those issues happen as well-fine.New products were sent to me with overnight shipping, and to my suprise They were wrong products( not what I have ordered initially) … Then they said they will issue a full refund that I never got.I have been waiting for 2 days for an email response for now…I really like the products and I am a fan of Blumaans, for years before it was a hair brand, but customer service and logistics is really underdelivering. I say that with 5 years of experience in customer management/logistics in e-commerce. I hope they resolve this and make an SOP for these kind of issues. Its normal it happens, but the way its being handled is very disappointing.

Love the cavaliar clay only blumaan product I have tried but one of the best clays around.