Blue Mountain Tracking Order Status

Easy to use. Just pay off early.

Blue Mountain is a fine company with respect to their cards and card selection, offering both E-Card and traditional card options. Unfortunately, their poor business practice of requiring customers to be in an auto-renewal program, rather than making auto-renewal optional, negatively impacts their reputation, and results in the loss of many potential customers, such as myself. I was a member for awhile but when I found out that I could not remove auto-renewal from the account, I cancelled. Top tier, highly reputable companies always allow an opt out of auto-renewal. It is unfortunate that a company with such an excellent reputation for their cards and greetings, resorts to such an unwise business practice. Additionally, top tier companies allow for pro-rated refunds with 30 or 60 day notice. Blue Mountain does not offer prorated refunds. According to their website, any cancellation takes effect at the end of the current term. If Blue Mountain wants to improve their market share, improve their reputation (rated only 1.3 out of 5 on this Trustpilot website), and improve their customer service, they will hopefully consider allowing an opt out of autorenewal. The way to do this is to default to autorenewal upon signing up (as some customers are fine with this), but then to allow the customer to manually remove the auto-renewal at their discretion. As a former customer, and former quality VP in another industry, I do hope they will consider the recommendations offered here.

In December 2023, booked 2 ecards to be sent on 2nd January 2024 and they were sent, then I sent 2 more on 2nd January 2024. No problems, ecsrds received on time and everyone happy. I have no complaints Blue Mountain were great.

Blue mountain is not really a mountain but a ridge. It is exposed to the lake making the snow quality consistently poor. You can mostly expect icy, granular conditions. The worst part is that the signage both on the ground and on the hill is dreadfully poor. The trails are not signed meaning u may easily end up on an advanced run and there will be no ski patrol to ensure any kind of safety. No one organizes the crowds so lifts go half full. For the steep price I expect more. Save you money for a trip to Quebec. Don't forget the terrible disorganization even trying to find you way around the base. I guess its confusing on purpose to waste time and keep u off the the ridge. Sucks.

Just befor the start of the Festive Season I took out a subcription with this company one of larger more established eCard services. I discovered that only the initial greeting was displaying, so I complained that the animation was non-fuctioning. The following is the reply I received: - Hello, Thank you for contacting BlueMountain.com Customer Support. We're sorry that you're having difficulty with Bluemountain.com. You may need to delete your browser's cache and cookies. Please follow the link below to view instructions on how to clear cache. If you are unable to click on the link, simply copy and paste the URL into the address bar of your browser. You can typically find instructions on how to delete your cache and cookies under the Privacy and Security section. Google support.google.com (Link removed as request by TP) Mozilla Firefox support.mozilla.org (Link removed) Internet Explorer - NO LONGER SUPPORTED Microsoft recommends using the new Microsoft Edge as your default browser. Safari support.apple.com/ (Link removed) Scroll to see: If Safari doesn't load pages from a specific site. Edge windows.microsoft.com/ (Link removed) Click on "Can I clear the browsing history information or other information that Microsoft Edge saves on my device?" After you have completed the task above, please close and open your browser. To access our website, we recommend that you type bluemountain.com in the address bar at the top of your browser rather than by using a bookmark, favorite or search engine. If you have further questions or concerns, don't hesitate to contact us. Your friends at BlueMountain.com. _______________________________ However, it concerns me to discover that in order to view your ecards I’ve sent, there is SO MUCH admin to carry out! My biggest concern is: HOW MANY OF MY FRIENDS & FAMILY WILL HAVE TO TIME TO DEAL WITH THE SAME ADMIN - just to view my ecard!!!