Blue Bottle Tracking Order Status

I've been a Blue Bottle Coffee customer for over 15 years and I will never give them another dime after my two experiences with their online subscription. During the fist month, I was double shipped and double billed. I emailed customer service and was told I placed two orders and a refund couldn't be issued. This was false. In the second month my shipment was shipped twelve days after the date I selected (this defeats the purpose of a monthly coffee subscription). Again, I emailed customer service and was told the order was late due to "unprecedented holiday order volume". Again, the same comment - this defeats the actual purpose of a subscription. The customer service agent offered no solution and said the order would ship as soon as possible. He even refused to cancel the order. Blue Bottle - you should stick to slinging coffee at brick and mortar stores. You're not cut out for Ecommerce.

The staff at the Abbott Kinney location are just the friendliest! The matcha tea, pastries and coffee are always so delicious. This is a small location, and it's always super busy but they have a nice outdoor seating area.