Blix Tracking Order Status

New bike is not of same quality as previous bike. Slow to deliver. Ordered in March and fenders still have not arrived.

I did a lot of research before deciding what company to buy from and I couldn’t be happier with my choice. The bike itself rides perfect and the service I got from blix so far has been nothing but outstanding, I wish more companies were as genuine and helpful when asking for advice and needing help. Besides fedex delivering on the wrong date that it was supposed to, the experience was smooth from start to end and way better than going to my local shop in my opinion. The gentleman I spoke to before buying helped me find just the bike that I needed and helped me understand all the specs and what I should think about (I ride several days a week and was looking for a bike that had long battery range and could carry both a 3-year old and had plenty of space for other things). I called a few times for assistance on assembling the bike after I received it and everyone I spoke to were really kind and helpful and patient with all the multiple questions i had. The bike works perfectly and they clearly designed this bike with a lot of thought and I’m super glad I decided to go with a blix at the end of the day.

I bought a Blix Packa Genie last year and have had a great experience all around. The bike was shipped on time but arrived with a damaged dderailleur hanger (through no fault of Blix). They were able to ship me a new one asap and helped me get it replaced quickly. The bike was easy to assemble and had it running in about an hour. I have two girls (8 and 5) and carry both of them to school and back on it every day (26 miles round trip including to my work). We all love it for what it has provided our family and didn't set us back nearly as much as most of their competitors.

Yes, it was a while to receive the boke (Ultra fat tire, 2 battery), but Blix was upfront about the delay. The bike arrived in good condition, the setup was a breeze, and I had NO problems trying to reach support. Bike runs great, looking at a long term keeper.

Purchased 2 Aveny Skyline’s in March and very satisfied with bike and customer service. The bikes were ordered late December and arrived in Feb/March. This was disappointing but Blix communication of delay was responsive. Easy assembly, spoke several times to Human support, support rep even returned calls. Battery does an easy 45 miles with active PAS. Bike is smooth without PAS, I can easily do 15mph. Lots of nice features, seat and handle bar adjustment, great headlight, location of PAS and throttle. The basket is not that useful. My display recently showed signs of moisture and was quickly replaced by support under warranty. I have read the negative reviews and my experience is TOTALLY the opposite! My wife and I really enjoy the bikes and have logged almost 750 miles in 5 months.