Blinds.Ca Tracking Order Status

worse customer service ever, 3 different quote for the same product in my 3 attempts for quote

So so terrible. Quality, service, everything. Buyer beware

I used to love this company and highly recommended them. I've ordered from them a few times. But I've just discovered that they don't necessarily stand by their warranty. I have a blind, that is part of a set, in my kitchen. An internal cord broke. It was two years into the five year warranty. After telling me they'd send me a new blind they discovered that those blinds aren't made anymore for Canada. And I've also discovered that it can't be repaired. Blinds.ca said the best they could do is refund me 15% of the broken blind. 15%! For a 100% broken blind! I now have to replace both of the matching blinds with something else, which is going to cost me around eight times what they're offering me. This is terrible customer service and a breach of their warranty promise. I don't take pleasure in writing bad reviews. I don't do it to punish a company. I do it to caution others because I for one depend on others' reviews to guide me in deciding on products and companies. If your choice to purchase products is at least partly based on their warranty, beware of Blinds.ca

I bought every window in my home blinds from this company. One of my window roller shades completely fell apart. They said they would send parts and then just decided to cancel the order without telling me. I had to follow up months later to find out they won’t send the parts because Canada won’t allow my system anymore. So now with my entire house all the same colour and style I have one giant window “1/2” of it with a major malfunction. All they did is say sorry and credit me the blind. Big whoopty Doo! It’s right in the middle of 6 other blinds. How am I supposed to replace this now? The company says Blinds.ca but it far from the truth, it is American. Super frustrated and angry. I would highly NOT recommend using them.

This is a review of blinds.ca (which is, I assume the same company). I configured two identical sets of plantation shutters on Canadian site blinds.ca and US site blinds.com. After converting the US price to Canadian dollars I found that blinds costing CAD$ 1161 excluding HST on the Canadian site were only the equivalent of CAD $640 on their US website. Both included free shipping. I tried to post a review on the blinds.ca website but, apparently, "it did not meet all our website guidelines." and they declined to publish it.