Bits and Pieces Tracking Order Status

I ordered a Standard Puzzle Plateau (1,000 Piece) which arrived quite quickly and is what I expected. With the receipt letter I was told that if I ordered within the next 30 days they'd take 10% off!!! As my wife wanted some new puzzles she gave me the info for them and I placed the order and tried to get the 10% off but nowhere on the order form would it accept this. I sent the company an email asking why I could not get the promised 10% off my order (which was over £60) but have had no reply. As I am an O.A.P. that 10% means a great deal in these hard times when trying to keep the books balanced with the cost of living crisis.

Delivery took forever! Made 2 Xmas gift orders. Ordered 12/11/21 shipped via Fed Ex Smartpost and arrived - no kidding - on 1/18/2022! Over a month! Second gift ordered 12/10/21 shipped via Fed Ex Smartpost was delivered on 12/31/2021. So, gifts were not delivery in anything close to a timely manner. Never received any emails from Bits & Pieces after a sinlge shipping notice with tracking number for each order. Nothing saying delivery would be massively delayed.

We bought a cube puzzle box and could not move one of the sides of the box. Hoping this wasn't due to user error, we called customer service and explained our problem. They offered to refund our money, but we asked for a replacement. We just got it yesterday and were able to solve the puzzle box. We took the other box and carefully took it apart to find one piece was accidentally glued to another. So glad the customer service department took our complaint seriously and helped us out without any hassle.

Like many reviews I am disappointed with customer care! No response to my emails requesting information regarding despatch and delivery. Very pleased with product when it did arrive, it was as ordered. Could have earned five stars.

My order arrived today after 4 weeks. The order is correct and I'm happy with it. However having seen other reviews I was concerned and sent a few emails chasing my order, to which I got no reply and there was no dispatch note. The jigsaws are lovely but the customer service is appalling.