birch Tracking Order Status

I’ve purchased 2 mattresses from birch living within 2 years apart. The first smelled like cigarette smoke upon opening, we tried everything to get rid of the smell eventually we encased it in a waterproof cover and moved it to our guest room. A couple years later I decided to give them a try again and to my surprise this one smelled like cigarette smoke. We live in a home on about 1 acre of land away from others, we are also a nonsmoking household. Unfortunately, the second mattress I purchased it sooner than I needed in fear of fulfillment issues in America right now and my “trial period” has expired. When emailing a representative from the company she gave me false hope this would be resolved. I understand there might have been production issues the first time around but two mattress both smelling like smoke and no solution? They’ve also stopped responding to all communication leaving me no choice but to contact BBB and leave a review here. I’d venture out to any other company!!

I ordered the twin mattress on discount, which came with a pillow. It feels like a cross between a just-warm-enough hug and a cloud. I struggle with hormonal sweating, too, and the breathability has kept the resulting sleeplessness at bay. Haven't slept this well this consistently in years. If you need a new mattress, this is the company to buy from.