BILLABONG Tracking Order Status

Billabong returns state 7-10 business days processing. More like over 1 month. I confirmed my package was received by a returns agent less than 2 weeks and when I emailed customer service (after the package had been "delivered for 10 business days"), they confirmed the return. It was exactly another "10 full business days" to process my return and another 2 business days for the amount to hit my bank account. And customer service told me to follow up by the 18th of September. I didn't and had to wait until the 30th of September for money back. Not only did I pay for RETURNING THE PACKAGE, BUT THEY CHARGED A RETURN FEE. $68 order with return of only $53. LAUGHABLE 25% of my order charge GONE. Never again.

Great experiencce

A Boardriders company inc. Quiksilver, etc.... I've had to edit my earlier review. I'd complained about being forced to pay shipping fees for the return of garments clearly inaccurately sized. I'd had the price of the garment refunded but the £5 additional cost for return postage was not. This morning however I recieved an additional unexpected refund which included both the original shipping fee and the return fee so I am now happy not to be out of pocket. Credit where credit is due.

I can say, that I like cloths. No complains about the items in itself, but delivery is far from good. I have ordered 3 items and jacket came in a wrong size. I made a return. I have made a new order with 2 items, 1 was removed and I was not even informed and the jacket came in a wrong size again. I have made a return. After 1 week returned items money havent reached my account.. i contacted support service, but no response from them either. After this experience I will never order anything directly from Billabong page.

I found the perfect gift for my boyfriend at Billabong Shope! The store had a fantastic selection of men's clothing and accessories, ideal for his laid-back style. The staff was incredibly helpful and gave me great suggestions to find the right gift. The quality of the products was outstanding, and I knew I was getting him something he would love