Big Kitchen.com Tracking Order Status

This is a huge scam and absolutely impossible to get hold of anyone at this company. All emails returns with a message that the email address do not exist and the contact form on the website is broken. The amount advertised and on checkout is vastly less than the amount charged. Stay away from this company as far as possible.

I never received an email confirmation of my order (or any email communications at all, for that matter. And I did check my spam folder.) Luckily I had written the order number down when confirming so I could check the status on their website. After a week or so, I found that the order had been cancelled. The online "Contact Us" form is broken, so I called their customer support line and was sent straight to voicemail. Have heard nothing. Maybe I dodged a bullet here, will never attempt to order from them again.

I received some champagne glasses as a gift. I attempted to contact customer service to ask about how to return them. Tried to use the "contact us" on the website to send an email. The site crashed when I pushed the submit button after typing in all my information and a description of the problem. Tried contacting by phone. Went to voicemail after waiting on hold for 10-minutes.

Seemingly untrained customer service reps not equipped to handle the most basic efforts such as looking up an order by email address or name—they could only assist me if I had an order number. That aside, they canceled my order without letting me know, and when I inquired, I was told they did notify me and that I should look in my spam folder for the email (as if I hadn't already done so!!!) At any rate, normal companies would discuss a reorder, alternate options, or some other attempt at keeping a customer's business... but not BigKitchen.com! When I expressed my disappointment, all I got from them was a sassy response, and I quote: "I am very sorry you feel this way." There is a happy ending however: I reordered the same grill for a lower price from one of the other sites that sell the same inventory.