Big Fish Games Tracking Order Status

So sad, the demise of Big Fish Games. I have been a Big Fish subscriber since 2007. Who knows how much money I have spent purchasing games over the years - but I enjoyed spending every penny because the games were good, the forums were great, and the support was second to none. Now it is rubbish. The website sucks. The forums are gone. The games are boring. I was able to get some support for the same game download issue everyone seems to be experiencing recently (I was charged points twice for one game), but I had to contact them more than once when they didn't respond to my first request for a refund. At this point I'm really debating if I want to continue my 25+ years subscription or just give up and go.

I have been with Bigfish since 2008 and I have always enjoyed that my subscription paid for a game a month or could be saved as a future credit. Sometimes I might not want a game and would just save them until the holidays when they would have sales. They switched over to a point system lately and I haven't looked at the site until this month. I tried to buy a game and using my "credits" they still wanted more money. I came on Trust pilot to see if I was the only person having this problem and I see now that I am not. This site used to be great. I feel $7 for a standard game is a good enough price that I stayed but now, absolutely not!

I've been a Big Fish Game subscriber since 2009 and the product and service was excellent until 2020 or thereabouts when (coinciding with Covid) the site became unstable. Things got worse and it quickly deteriorated to the point where the company should have gone under but, they persevered and limped along for a great number of months. The trouble generally came under my radar in the summer of 2022 when I couldn't get into my account with any consistency. Then, within a couple more months, I wouldn't be able to get past my log in data. I have several pages of screenshots and texts between myself and BFG that illustrate the exhaustive measures I went to to finally resolve the problem, and it all came down to Tech Support's general lack of education. If I were creating this report before the resolution, I would award one star. But as it turns out, when my complaint finally got kicked upstairs, the problem was resolved immediately. My parting shot to the Tech Support Supervisor was to better educate the front line staff.

kann mich allen vorherigen Kommentaren nur anschließen. Der Trick mit den Spielen ist, es einmal zu installieren - wieder zu deinstallieren und dann neu zu installieren, dann ist es aktiviert... aber unübersichtlich bleibt es und warum gekaufte Versionen nicht als solche auftauchen, erschließt sich mir nicht...

I was a regular buyer from Bigfish until I realised that collectors editions of certain games were alot cheaper (some by half the price!) on Steam or GOG. Now the price has increased by £2 for membership, and also the increased prices for games, I'm considering cancelling my subscription altogether as I hardly use it.