Big Blue Travel Cover Insurance Tracking Order Status

Honestly don't get the bad reviews on here. Had the requirement (first time in a decade really) to claim on a car insurance excess cover policy with them. Spoke with them immediately and they advised it'd take around 8 weeks to settle. Fair enough, it's a little bit of time, but not unreasonable. Once I arrived home, I gathered the docs and photos they needed and sent them through. Little bit of frustration as they needed to have every attachment named correctly. Nothing to onerous there. Few weeks later I got an email reminding me to submit my credit card statement to evidence that I'd paid X amount to the car hire company. Again a tad annoying they need a full statement, not a screenshot. Still, it wasn't unexpected. Once my full statement arrived, sent it through (remembering to name it correctly) and waited a week. Have them a quick call to make sure they didn't need anything else which they confirmed they didn't. Lady advised it would be decided within the next few days. Few days later I have an email saying claim approved and settled. Money to be in my account within the week. Set your expectations at the start, 6-8 weeks and provide everything they ask for. Cannot fault them. I imagine in summer they get busy, but again, set your expectations right to begin with and you will be fine. Great company and everyone was nice and pleasant to deal with.

Strange to see so many negative reviews, my experience was totally opposite, although it was around 2y ago, I received 2k back very happy with the blue cover

Good cover excellent price

Insured for trip to Australia which was cancelled due to covid 19 upon the direction of the prime minister. And Australia's prime banning all persons not Australian nationals. On my first contact with said company they said that Corona virus was known about prior to my dates. They tried to ignore their responsibilities. However I do not give up easily. Continual emails and phone calls led them to offer me 50% refund. Not enough I replied. Referred to Insurance ombudsman.

After having to cancel trip to Australia due to family illness,Big Blue insurance have made up the penalty cost imposed. Claim took 10 days, really impressed and will use again