Betsey Johnson Tracking Order Status

They have the worst customer service ever. I was missing items (extra gems) out of my recent purchase and I contacted their customer service. They made me send in proof of purchase, order number, etc. Then proceeded to tell me that they don't have any extra parts. I asked them why they even made me go through the trouble of locating all of that information if that was the answer. They just dismissed me again. If I am spending $150 on a pair of shoes that loses gems after one wear, but you can't even send me the spare gems that typically come with.. wow. I will not be purchasing from this brand until this is rectified.

Runs VERY small. Maybe it's a size 7/8? We are very disappointed, as there is NO time to order another outfit- our Holiday Parade is in 2 days. I buy another one from uushous e.com. This time it turns out to be absolutely amazing. Fit perfect, true to size