BestBullySticks Tracking Order Status

I think the product is great, but recently had an Amazon order with a metal hook in the bag. Contacted them and just wanted a replacement. They said they would send one, then a few days later suddenly said they couldn't because Amazon delivered them. Well, Amazon didn't package them. Honestly, I would have expected them to offer more but just wanted a replacement. They have lost a great customer, and all the people I recommended.

Service has been prompt. Orders arrived when stated. The quality of products has been superb. Fair prices and bulk available. I would like a little more information on the approximate size of some products and estimated calories on their items. I've received items that are larger than anticipated. My dogs have zero complaints about that! The only con I can think of is there are too many promo emails.

I have been a customer of BestBullySticks.com for many years. My experience with them in the past has been great. I ordered my bully sticks and I would receive them in my P. O. Box about 4 days later. By the way, they charge your credit card immediately. I'm not sure whether they have a new owner or what has happened. I've been told they moved to a different warehouse, but when I ordered over a month ago they kept telling me that my order would be shipped right away when I called. I called a couple of times in a two week period and was told the same thing. I never received my order so I told them to cancel my order and refund my money, which they did. I waited about 2 weeks, thought my experience would be different but so far now it's been over a week and still no bully sticks and they keep telling me that UPS is delivering it soon, but I have a P. O. Box. They told me they gave my personal address to UPS but I have not seen any change when I look at the UPS tracking of the package. Still says the wrong city and looks like it hasn't moved. So if I don't get my order on the current date that it says it is to be delivered to me I will again cancel my order with them and ask for my money back and probably I am done ordering with them. Too bad because their bully sticks are great, but they don't seem to know what they are doing.

Ever since learning about their 2lb variety bag of bully sticks, I will never purchase a bully stick from the pet store. For only $37 I get tons of bullies worth over $100. My puppy loves their beef tracheas too! I plan on purchasing more in the future!

This is by far the best company for bully sticks and other holistic dog treats. The prices are the most reasonable I have found anywhere. I also appreciate the discounts given to the military. It's an awesome company.