Ben Hogan Golf Tracking Order Status

The ordering and delivery of the clubs was good and i have no problem with the irons. However I bought 2 hybrids at the same time. They came with headcovers which were frankly useless and were lost in the first few rounds. I then noticed that the paint on the shafts has chipped in many places after relatively limited use. (This is in contrast to some Adams hybrids which i have had for 5 years and are not as badly chipped, so I don't believe my expectations are unrealistic.) I contacted Ben Hogan who couldn't have done, ir cared, less. They accepted that the headcovers were a problem and were 'working on this '. No replacement to be given though clearly they are defective by admission. Why sell them with defective headcovers? Why not get them right before going to market? Surely not that difficult as other makers manage it. Where the 2nd rate paint was concerned I was kindly offered the chance to pay $50 and p &p to have a new shaft fitted. Presumably exactly the same shaft with same result. Very disappointed with the company's response to these issues and their failure to offer any type of solution which doesn't involve me paying them more money. I think people should be aware of this. You don't seem to be able to add a review on their website which may explain why they're all 5*. I don't usually bother leaving bad reviews but I am rather angry about their "so what" attitude. Will revert to Pings in future.

Purchased a set of irons in uk and were delivered within a week and look fantastic.

My husband is still waiting for his clubs which he ordered on Dec 15th, no updates whether the clubs are ready or being shipped. It has been more than one month now.

great company

Received a set of Black Hogan Icons. 99.9% was perfection but there was something cosmetically that was bothering me. Rang up and spoke to Alison from ben Hogan.eu. And i have to say she has been outstanding in answering my questions and concerns. Today i receive brand new heads and couldn't be any happier. This is what you call proper service, so take note others out there. Thank You again Alison and Ben Hogan.eu. Andrew