Bench.co.uk Tracking Order Status

Good quality products fast delivery

I bought some bits for my my boyfriend but realised when I'd placed the order there was an issue. They say on their website that you can email or contact them on social media. I sent two messages on Facebook 36 hours apart and both were ignored despite their autoreply saying they'd respond in 24 hours. It was pretty stressful. I emailed and they replied to my email regarding my order issue but didn't explain why they'd ignored me on social media or apologise. Customer service needs some work

I recently purchased this jacket online. To be honest I was sceptical about the quality before it arrived. However, the quality is excellent and I am delighted with my purchase. A great jacket for winter use.

I had a mixed experience with Bench. The quality of their products is generally good, with quick delivery times too. However, I had issues with a second order being canceled due to being out of stock, and they didn't refund my postage, which I’m still chasing. Some products aren’t as practical as expected, like a jacket that wasn’t waterproof. I noticed the stitching quality could be improved, especially since I tend to buy only when items are on sale. Overall, Bench could do better with customer service and product detailing.

I wouldn't buy from from Bench again. I'm not aware of any UK company that does not cover customs charges for their customers in Ireland, so it came as a shock when I had to pay additional fees to receive my hoodie. When I queried this with Bench they said "Customs charges are paid for by customers and not retailers.". This is simply not true and is a Bench policy only.