BeerHawk Ltd. Tracking Order Status

I recently placed a keg return on the site and inadvertently duplicated it. I sent 3 e mails over the corresponding 2 days to cancel the duplicated collection by yodel. Apart from an automated response. Nothing. No cancellation on my accounts and as I write this I’ve just received notification Yodel are on their way to collect a non existent return 3 days later. This is horrendous customer service. Unable to rectify the duplication on my account as there is no facility to do it

Have been using Beer hawk for PerfectDraft kegs for 2 years. No issues and they have very good customer service, very trustworthy etc. I know some people have issues with Yodel as their courier but that’s not Beer hawk. As for prices, quality draft beer is not cheap. You get what you pay for. While you may find cheaper abroad that’s not Beer hawks fault that we pay higher taxes, alcohol duty and import tax here in the UK. Can’t fault Beer Hawk, fantastic company, excellent products.

I started being a customer about 5-6 years ago. I couldn't rate them high enough. I used to buy North American Mixed cases, Trappist cases and German mixed cases all of them great. They had a good thing going selling gift sets as well and lots of different products for the beer enthusiast. Then a few years ago the Perfect Draft machines starting appearing and with lockdown these proved incredibly popular so then that was a hugh boost for Beer Hawk. Everything seemed to be going fine and I myself purchased one about a year ago but about 3-6 months ago I had a nighmare trying to return kegs with Yodel not showing and also a long and complicated process of returning a Keg because I felt it was flat. In addition they do not sell the North American Mixed Cases anymore and some of the beers are out of stock for sometime (Augustiner Helles for example) and it just feels like the business is centered around the Perfect Draft machines these days but with the lack of being able to speak to a human being and automating everything with a livechat which is fine but you still need them option of a phone number for Customer Service. I like them and think they need to go back to what they were like 5 years ago. Its not all about Perfect Draft for some customers.

Beer Hawk's website is easy to use and I ordered 6 kegs which is split into 2 shipments of 3 Kegs Unfortunately only one shipment arrived. I contacted Beer Hawk who quickly investigated and it transpired that Yodel had lost one shippment (hope they and a good drink!). Beer Hawk reordered immediately and it was delivered two days later. A nice surprise was that 2 kegs i ordered were BBE of last month but the replacements were 6 months in date so great replacements! I have ordered 10 times before with no issues and it was good to see that Beer Hawks's customer service is so good. Well done and 1 will be ordering again once I finish off the 6 kegs which may be a while! :-)

Had a few problem over Christmas getting an issue sorted but guessing that was due to the time of the year and not having enough staff. Since then yodel, beer kegs and service has been great