Beds N Dreams Tracking Order Status

Cranbourne beds n dreams, Excellent service , friendly staff. Quality products.

The good: An excellent service experience. Elaine and the team were helpful and knowledgeable. The not so good: You need to be aware that they only reluctantly refund and then charge a 30% fee for a refund (this was a lot of money on the Sleepmaker Black Onyx!). It is however possible to change the purchased mattress for one within the store for a recovering fee. Personally I have found that modern mattress design (even where the mattress says that it is mega cool, etc.) creates an uncomfortably warm experience due to the mass of all that foam, gel and stuff. Also don't like body contouring. These things are very difficult to test when lying on a mattress in the shop. So, I ended up returning to a simple coil spring and wool topper mattress with many fewer features but a better experience.

Great staff and great mattresses.

Simon, from Dreams contacted me after I put a review about my mattress on trustpilot, he was brilliant and sorted out the problem, the result being my faulty mattress is being replaced, free of charge, I'm very happy, and so grateful for his help. well done Dreams

I purchased a Boston medium mattress which turned into a nightmare. After talking and emailing about my problems they were very quick to respond and replace with a Silent night medium and very happy with the service I received. The original mattress was faulty.