Bebe Tracking Order Status

Orders a dress that I thought was overpriced to begin with but it was cute and worth a try. I took the dress out of the bag and the zipper wouldn’t unzip. I emailed them immediately and informed them of the malfunction. They wanted a picture for documentation. It’s a black dress with a black zipper that doesn’t unzip. They still wanted a picture. They then proceed to tell me that I have to ship it back, wait for them to receive it, and pick out a different item or the same. They’re not offering refunds. WTH would I want anything else when the first time I purchase anything, it’s defective.

Months have passed since I made my purchase. It never arrived. The customer service was poor and long-winded (over months). I received a partial refund (just over a 3rd of what I paid) - I don't know why this was the case. I never received any explanation as to why and many of my questions and answers were ignored. I continued to be told my request was sent "higher up", with no response. Plus customers should be aware (I believe) the the product is shipped by a "drop-shipping" method meaning it is coming from China, not America/wherever the company is based-this means it can take much longer for the delivery to arrive AND when there was no delivery, BebeAmoreCo wouldn't help but directed me to the delivery company. I had a very bad experience. I still haven't received a full refund and they still haven't answer my questions. P.s. the first emails from a customer service agent will seem very polite but late you will learn that it's very much copy and paste and questions will be ignored. I told them I would give a negative review, and still nothing, so here I am.

Fast shipping, love your service

Покупал здесь жене топ платья на осень, очень стильные и качество оправдывает стоимость. Сидят хорошо

Jeg er helt vild med Bebe's tøj! Da jeg bestilte første gang fra Bebe havde jeg selvfølgelig mine bekymringer om kvalitet, det er ikke nemt at vide når man bestille noget over nettet! Men jeg blev glædeligt overrasket da jeg modtog tøjet: kvaliteten er rigtig god! Og så er designet bare fantastisk :). Leveringstiden var som forventelig når man bestiller fra USA. Dog er leveringen MEGET dyr, desværre. Det er vel selvfølgelig hvad man kan forvente fra USA, men jeg synes nu prisen er en anelse mere pebret end hvad jeg ellers har været ude for. Men det er det værd, for som jeg skrev, er tøjet bare perfekt!