Beautonomy Tracking Order Status

I love my palettes!!!!! Got them as gifts for my friends and myself for graduating. I will definitely purchase again. I wish there were more color choices, and 3 of my colors arrived cracked. Hoping to get those replaced!

Love the palette! Only giving 4 stars because I wish there were more color options.

I ordered one of their standard x8 eye shadow palettes and was not sure what to expect quality wise but I was super impressed with how pigmented they were and I absolutely love that fact you get to customise the palette! Will definitely be ordering again soon!

I ordered a custom palette in early April from the US, and haven't received any updates from when it shipped until early June. It looked like my package was lost somewhere in Germany, so I reached out to customer service to see if they can provide more info. Cindy was extremely helpful in tracking down the information, and offered a replacement or refund for the inconvenience. As luck would have it, my palette was finally delivered after two months from the post, and I love it so much! I really appreciate Cindy and the team with their quick responses, and attention to customer service. Will definitely purchase from Beautonomy again!

I can’t say anything about the quality of the eyeshadow itself since I gave it to my friend as a gift. That being said, the quality of the palette itself was nice and you can take out old swatches and replace them with new ones if you don’t like the color. You can recycle the eyeshadow holders when you’re done with them and reuse the palette which is great for preventing waste. The estimated arrival time I was given was incorrect, but the customer service was extremely nice in making sure I knew where my package was and when I was getting it. 10/10 would recommend as a thoughtful gift.