Bear Mattress Tracking Order Status

terrible customer service ordered a Cal king platform bed king mattress they sent me their free gift package with queen sheets and a queen mattress protector multiple emails multiple phone calls with messages chat is disabled says to email, but they don’t respond to anything of the company that refuses to respond to your emails, especially when they get your order wrong I guess I’m gonna charge my credit card and let them deal with it

The absolute worst customer service I have experienced in my life. Mattress showed up on time but was much firmer than advertised. Returning it has been a nightmare of the highest degree. Impossible to reach a live person. Emails go unanswered. Promises are made through chat and email that are never followed up on. Had to threaten to have CC company return payment to even get a response on how to return. Now we begin the return saga. DO NOT give these unscrupulous people your business.

We had a fairly new mattress when we bought a Bear Mattress, the previous mattress turned out to be awful. We bought a mattress about a year and a half ago. It has been wonderful. I searched for a long time before deciding to try Bear. My many hours of research were worth it, we are pleased.

Although the mattress wasn’t a great fit for me, it was still a good product and they handled the return and donating of it so well.

Amazing customer service. We were ordering a number of mattresses from Bear, and they worked with us on the offer and price to make it meet our budget. We already have a bear mattress we love, and are looking forward to having a second one for us in our primary residence, as well as having all 3 of our young kids sleeping on the mattresses. I'd highly recommend purchasing from Bear.