Beanstalk Tracking Order Status

Well I have asked for my Isa to be transfered from this company and I do nit get ant response from them at all even the company I am transferring to has made contact but no reply. No customer support number aswell.

Having set up a JISA on Beanstalk three years ago, I’ve decided to take the plunge myself and set an ISA for myself. App is very straightforward to use - even on my old phone with my fat fingers. The follow up confirmation email is clear and well written, and I did have a query for the support which was answered pretty much straight away. So full marks

The product seems to be a good option to save for children in a JISA. It was easy to register accounts & link with family members, but unfortunately the app really lets the product down. The UI/UX is poor. The screen jumps around when the keyboard opens/closes and it's not possible to copy text, notably ref numbers from the app - reason why later... Investments are nor straightforward. If you pay using a linked bank your money disappears immediately but doesn't show even as a pending amount in the Beanstalk accounts. Apparently this is due to them using an intermediary to process the transaction. I don't accept that as a valid reason not to note the amount in the JISA given HMRC used an intermediary to take payment for my tax return and were still able to immediately acknowledge the amount against my account. This poor behaviour of money disappearing for days doesn't instill confidence in this app. There is no flexibility for regular top ups using the app either. Yes you can set up a regular contribution, but the money can only be taken on the one date Beanstalk decide each month (18th). This is really not user friendly and doesn't allow flexibility for investments aligned to differing income schedules. If they don't want to provide users the ability to select the date a contributions are taken, there should at least be a few options for dates. One way to get around the problem of making investments when you want to schedule them is to set it up from your bank as a Standing Order instead. Getting the account, sort code and reference number is not easy though, you have to go into each JISA and make a dummy investment there and select 'Bank Transfer' before the app will show the details you need. This is then where the copy function would be super handy to save flipping back and forth between banking apps that lock to set up a transfer on the bank side. The app has even disabled copying the text or via a screenshot. Why are these details not readily available without having to make a dummy payment? Once a bank payment is made, it goes through as a fast transfer. This would usually show up immediately or within a short period in a receiving bank, not Beanstalk though, your money disappears for a few days again! To top it all off, customer service is only via email, with no live chat or telephone. If this wasn't registered and regulated the the FCA I would worry that the money might all disappear and not be available for withdrawal when the children turn 16. This might well be a good JISA, but the app and process for how this company handles investments needs some serious work. It shouldn't be so difficult and opaque in 2025. Thanks for the reply, but you need to invest in developing the app so it's suitable for digital natives in 2025. I acknowledge money is still accounted for and being processed, but to a customer it has effectively disappeared whilst your slow processes don't display them as pending. I know you can make these improvements, and more, it's just your willingness to do so. I'll reconsider my rating if there's substantive enhancements to your app.

Great product, great app and super customer service!

Beanstalk is a great way to save and save for your little ones! It's easy to sign up