Bath Fitter Tracking Order Status

We met with the salesman on April 24th, and told him at the time what faucet and manufacture that we wanted for installation even though he kept pushing for another type. We adamantly said we did not want the one that he was pushing. Installation day came, and a white wall was installed with grey marble trim, and soap dish. We order Grey/White Marble not White. When I pointed this out to the man installing he said that he installed the wrong wall. Down came the wall and the faucets. When I saw the faucet - I again said - that is not what we wanted. I was told, it was on our paperwork and it is normally what we use. I asked for the salesmen to call me. No return call. The next day I called the service department to make sure that they would be coming on the following day to install the correct wall and the correct faucet. I was told again - it is what is on the paperwork. Again, I adamantly stated it is not what we wanted, please have the salesperson call me. Saturday came, new installer with the correct color wall, and I again told this installer that it is not the faucet that we wanted. Requested the salesman call me again. Glass doors were left with silicone prints all over and I called to have them come out and try and clean them on Tuesday. On Wednesday another installer came out, extremely nice and cleaned the silicone off the walls and doors. I again stated that this is not the faucet that we wanted. Again - I was told it was on the paperwork. I again requested the sales person to call me. I called the service department a week later, since I heard from no one - the faucet you have installed is what is on the paperwork. I don't know how many times that I can tell everyone that it is not what we wanted, and the salesmen, and his superior would not call me back as many times as I requested a call. At this point I was told the wall would have to come down to change the faucet and I would have to pay the difference, even though we were told that the Delta and Moen were the same prices at consultation. Extremely unhappy that we did not get what we adamantly stated that we wanted, and numerous times at that. The project looks nice, just not the faucet that we wanted. For $8500 you would think they would listen a little better and be more concerned, than to just keep telling me - its whats on the paperwork.

The quality of the product and the installation were great. Installer was very adamant about keeping the work area clean. Installer explained things in great detail and answered all my questions. The salesperson stated that it would be a one day installation. Scheduling department stated no, 1.5 days. Was told that the sales representative didn't know about the permit even after I stated we needed one several times during the consultation. For the price, I am happy with the product, however I would recommend that any timelines the salesperson states be verified BEFORE you make a deposit.

Since August of 2017 I have been very happy with my Bathfitters Bathtub/Shower install. It is very easy to keep clean and maintain. It is always a pleasant experience when one of their employees arrives to take care of any periodical maintenance covered the lifetime warranty. Speaking of that, I was pleased with Curtis Patterson for his Knowledge and Professionalism not to mention being friendly and working neatly. These are qualities you just don't see every day. You can't go wrong with "Bath Fitter"; Clearly, the best choice!

We had two bathrooms remodeled by two different companies. The bath fitters bathroom we at first thought they did a good job. We found out a few days later they didn’t hook up the drain for the tub. We had a mess to clean up in our garage from water damage. Then we were having trouble with our shower curtain rod staying tight. It was a curved shower rod they came three times to fix it. After the 2nd time the repairmen said maybe we would have to get a straight one put in. We were told the same thing on the 3rd repair. So I took the matter in my own hands and was going to repair it myself. When I took down the shower rod and seen what they did I said to myself WOW! I found out why our shower rod would never stay tight. First they didn’t put any 2x4’s behind where the shower rod was anchored to the wall. They put in cheap plastic anchors. Then caulk.around the bracket which did nothing by the way. So I used 4 toggle bolts to secure the bracket to the wall. Also the set screw they used on the rod itself was loose so I tighten them up. Also the over flow piece on the tub was loose. I tighten that up. I would not recommend bath fitters to anyone who’s thinking of remodeling their bathroom.

The whole Bathfitter process from discussion of our requirements with the design consultant, the proposed solution and the installation met and exceeded our expectations. The Bathfitter quotation was the lowest of three but the quality of components was higher than those proposed by the competing quotations, e.g Bathfitter were able to include shower glass screens rather than curtains within the price. The kit was available when promised and our ideal installation date was met. The installation was completed well within the day, all rubbish removed and absolutely no mess left behind. Brilliant! Well done to both Russell and Anthony.